Privacy Policy
Effective Date: 14 July 2026
Byron Luxury Tours Pty Ltd
Trading as: Byron Bay Luxe Limousines
ABN: 40 648 769 564
Address:
16 Ascot Road
Ballina NSW 2478, Australia
Website:https://www.byronbayluxelimousines.com
Email:info@byronluxurytours.com.au
Privacy Policy
Byron Luxury Tours Pty Ltd ("Byron Bay Luxe Limousines", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a booking or otherwise interact with our business.
We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
Depending on how you interact with us, we may collect personal information including:
Full name
Phone number
Email address
Residential or business address
Pickup and destination locations
Flight details for airport transfers
Booking information
Vehicle preferences
Special requests
Payment information (processed securely through our payment provider)
SMS communication preferences
Marketing preferences
When you visit our website we may also collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referral source
Cookie data
How We Collect Information
We collect personal information when you:
Make a booking through our website
Submit an enquiry via our contact form
Contact us by telephone
Contact us via email
Send us a message through social media
Subscribe to marketing communications
Interact with our website
Leave a review
Participate in surveys or promotions
We may also receive booking information from travel agents, accommodation providers or authorised third parties where you have requested transport services.
Why We Collect Your Information
We collect your information to:
Process bookings
Confirm reservations
Arrange airport transfers
Monitor flight arrivals for airport pickups
Contact you regarding your booking
Send booking confirmations via SMS or email
Provide customer support
Process payments
Improve our services
Respond to enquiries
Comply with legal obligations
Prevent fraud
Maintain website security
Send promotional offers and marketing communications where you have consented.
Flight Tracking
For airport transfer bookings we may use your flight number to monitor arrival times.
This allows us to adjust pickup times where flights are delayed or arrive early, ensuring a seamless airport transfer experience.
SMS and Email Communications
We may send SMS messages or emails relating to:
Booking confirmations
Driver updates
Vehicle information
Arrival instructions
Flight monitoring updates
Changes to bookings
Customer support
If you have opted in, we may also send promotional emails, special offers and company updates.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
Online Bookings
Our online reservations are managed using Limo Anywhere.
When making an online booking, certain personal information is collected and securely processed through their platform.
We encourage you to review the privacy practices of Limo Anywhere where applicable.
Payments
Payments made through our website are processed securely using the Limo Anywhere payment gateway.
Byron Bay Luxe Limousines does not store your complete credit card information on our servers.
Payment information is processed securely by authorised third-party payment providers.
Website Analytics
Our website uses various analytics tools to improve user experience and understand how visitors interact with our website.
These include:
Google Analytics 4
Google Search Console
Google Tag Manager
Meta (Facebook) Pixel
These services may collect anonymous information including:
Device information
Browser type
Geographic location (approximate)
Pages viewed
Session duration
Referral websites
Advertising interactions
This information helps us improve our website and advertising campaigns.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies help us:
Remember website preferences
Analyse website traffic
Improve website performance
Deliver relevant advertising
Measure marketing effectiveness
You can choose to disable cookies through your browser settings, although this may affect certain website features.
Third-Party Services
Our website may use or integrate with third-party providers including:
Squarespace
Google
Meta (Facebook)
Limo Anywhere
Google Maps
Google Reviews
These services may collect information in accordance with their own privacy policies.
We recommend reviewing their privacy statements separately.
Social Media
We maintain social media accounts to communicate with customers.
If you contact us through platforms such as Facebook or Instagram, your information may also be subject to the privacy policies of those platforms.
Google Reviews
Our website may display embedded Google Reviews.
Interacting with embedded Google content may allow Google to collect certain information in accordance with Google's Privacy Policy.
Third-Party Chauffeurs
From time to time we may engage trusted third-party chauffeurs or transport partners to fulfil bookings.
Where necessary, we may share relevant booking information including:
Passenger names
Pickup location
Destination
Contact number
Flight details
Special booking instructions
We only share information necessary to provide the requested transport service.
Overseas Disclosure
Some of the third-party providers we use store or process information outside Australia.
These providers may include:
Squarespace
Google
Meta
Limo Anywhere
Cloud hosting providers
While we take reasonable steps to ensure these providers maintain appropriate privacy standards, your information may be transferred to countries with different privacy laws.
Security
We take reasonable steps to protect your personal information against:
Unauthorised access
Loss
Misuse
Interference
Modification
Disclosure
Security measures include secure hosting, encryption where appropriate, restricted staff access and reputable third-party service providers.
However, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
Complete your booking
Provide ongoing customer support
Meet legal obligations
Resolve disputes
Maintain financial records
Improve our services
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also request corrections where information is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
Marketing Communications
Where you have provided consent, we may send marketing emails regarding:
Special offers
Promotions
Company news
New services
Seasonal updates
You may opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in our emails
Contacting us directly
Children's Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements or technology.
The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.
Byron Luxury Tours Pty Ltd
Trading as Byron Bay Luxe Limousines
Email:info@byronluxurytours.com.au
Address:
16 Ascot Road
Ballina NSW 2478
Website:https://www.byronbayluxelimousines.com
Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Last Updated: 14 July 2026